Banking FAQ
Structured support checklist
- Guide center — browse categories before opening a ticket.
- Search answers — type keywords to find existing solutions.
- Issue categories — login, deposit, withdraw, game, APK.
- Prepare evidence — screenshots, transaction ID, error message.
- Ticket number — save the reference after submitting a case.
- Follow-up — track resolution status in your support history.
frequently asked
Why has my PG11 deposit not been credited?
Common causes: underpayment, wrong account, mismatched sender name. Ensure transfer follows official cashier instructions after login. Contact CS if balance has not arrived after 15 minutes.
Does PG11 charge withdrawal fees?
PG11 does not charge standard withdrawal admin fees. Receiving banks may apply transfer fees per their institution policies.
What are PG11 withdrawal limits?
Withdrawal limits vary by method and account level. Current figures display in the cashier menu after login. VIP members may have higher limits.
Can I deposit using a company account?
PG11 only accepts deposits from accounts or e-wallets under the registered account holder name. Third-party deposits may be rejected and returned.
Is PG11 QRIS deposit instant?
Yes, QRIS deposits usually process in 1–5 minutes with successful scan and correct amount. Ensure banking app supports QRIS and connection is stable.
What if I entered the wrong deposit amount?
Transfers below minimum will not auto-process. Overpayments credit per received amount. Send transfer proof screenshot and contact official PG11 CS for manual correction.